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Extra Charges

Niss
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I’m being charged for “thing I’ve bought”. I hadn’t noticed before but O2 are charging me for them even though I’ve paid through Apple Pay and my Apple Pay is connected to my bank. The funds leave my bank then I get a really high bill from O2.

I can’t get in contact with anyone from O2 and need to speak to someone because I need refunds and adjustments on all my previous bills. What do I do?
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MI5
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@Niss 

Try these numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Niss 

Try these numbers here Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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madasaf1sh
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@Niss

This has nothing to do with o2 but Apple as it is there back end which is charging your o2 Bill.

Apple Pay and iTunes are not linked.

You can contact Apple @ https://support.apple.com/en-gb/contact

They will probably ask you to check your iTunes account on the phone, and what is set to the payment option.
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Niss
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Thank you for this. I’ll still contact O2 since I’d need a refund on the extra charges but that makes sense, thank you.
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LukasB
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Hey @Niss did you manage to get this sorted?

COVID-19 support - Help and support from O2 during the lockdown
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