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Extra Charges

JohnVincent1972
Level 1: Joiner
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Hi 

 

I was stuck out of the country for a month in South Africa due to lock down, I had extra charges added to my bill for trying to ring the UK embassy etc and received a txt message from O2 saying these extra charges would be credited to my bill, I have just recieved my bill and it includes the extra charges, will extra charges be credited to my next bill ? 

 

Thanks in adavance.

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jonsie
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