Extra Charges whilst using phone in USA

[Pearljam]

Hi, I’m currently on holiday in the USA, I have a tariff allowing me to use my phone abroad for calls,text and data, I received a text on arrival confirming this, I’ve just received an email from O2 stating I’m being billed for £25 for using data on one day. I haven’t used my data excessively?? Has anyone else experienced this ? 

[Enlli · Accepted solution]

Not the first to mention this today. You need to get O2 to look at things. There is no access to accounts here as this is a forum made up of customers like you 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

[jonsie]

O2 will likely refund you without actually fixing the problem

This could be a problem throughout your stay there