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Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Extra Charges For International Messages

I am on pay monthly. I recently went to Spain and used O2 Travel. I was under the impression that I would be charged £1.99 per day for calls, texts and data, but that it would be capped to around a 120 mins and texts and data speed would slow the more I used it.

 

Now I am back in the UK, I have checked my bill and it's coming up as me being charged charged £1.66 plus VAT (which is correct) plus an extra 10p x 17 for international messages on 29th September to a number which I don't know recognise (ending 0332).

 

Has anybody else had this problem?

Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Extra Charges For International Messages

is the number the same as here ? http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/message-centre-number/m-p/643931#M3169... if so ring and ask what the charge is for

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 70,577
Topics: 548
Solutions: 3,429
Registered: ‎04-01-2009

Re: Extra Charges For International Messages

There should be no extra charge at all. That number I think is just the message centre number. Call and query.... 

Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: Extra Charges For International Messages

Yes Adam that is the same number 

Posts: 16,395
Topics: 293
Kudos: 1,845
Ideas: 6
Solutions: 1,310
Registered: ‎13-08-2008

Re: Extra Charges For International Messages

So it is the message centre number best to ring customer services as I and @jonsie said 

iPhone xs 256gb on 20gb tariff o2 open discount
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 23: Casual Specs
Posts: 2,478
Registered: ‎03-11-2013

Re: Extra Charges For International Messages

Ok will do - thanks 

Former Staff
Posts: 11,571
Registered: ‎13-08-2012

Re: Extra Charges For International Messages

Hi @gemz4the1,

About to send a PM about this so we can have a chat Smiley Happy.

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