on 08-10-2016 10:06
on 08-10-2016 10:06
I am on pay monthly. I recently went to Spain and used O2 Travel. I was under the impression that I would be charged £1.99 per day for calls, texts and data, but that it would be capped to around a 120 mins and texts and data speed would slow the more I used it.
Now I am back in the UK, I have checked my bill and it's coming up as me being charged charged £1.66 plus VAT (which is correct) plus an extra 10p x 17 for international messages on 29th September to a number which I don't know recognise (ending 0332).
Has anybody else had this problem?
on 08-10-2016 10:40
on 08-10-2016 10:40
is the number the same as here ? http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/message-centre-number/m-p/643931#M3169... if so ring and ask what the charge is for
on 08-10-2016 10:46
on 08-10-2016 10:46
There should be no extra charge at all. That number I think is just the message centre number. Call and query....
on 08-10-2016 14:00
on 08-10-2016 14:00
Yes Adam that is the same number
on 08-10-2016 15:06
on 08-10-2016 15:06
So it is the message centre number best to ring customer services as I and @jonsie said
on 09-10-2016 10:24
on 09-10-2016 10:24
Ok will do - thanks
on 11-10-2016 09:06
Hi @gemz4the1,
About to send a PM about this so we can have a chat :).
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