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Extra Charges For International Messages

gemz4the1
Level 23: Casual Specs
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I am on pay monthly. I recently went to Spain and used O2 Travel. I was under the impression that I would be charged £1.99 per day for calls, texts and data, but that it would be capped to around a 120 mins and texts and data speed would slow the more I used it.

 

Now I am back in the UK, I have checked my bill and it's coming up as me being charged charged £1.66 plus VAT (which is correct) plus an extra 10p x 17 for international messages on 29th September to a number which I don't know recognise (ending 0332).

 

Has anybody else had this problem?

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adamtemp64
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is the number the same as here ? http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/message-centre-number/m-p/643931#M3169... if so ring and ask what the charge is for

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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jonsie
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There should be no extra charge at all. That number I think is just the message centre number. Call and query.... 

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gemz4the1
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Yes Adam that is the same number 

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adamtemp64
Level 66: Unequalled
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So it is the message centre number best to ring customer services as I and @jonsie said 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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gemz4the1
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Ok will do - thanks 

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Toby
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Hi @gemz4the1,

About to send a PM about this so we can have a chat :).

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