Extra 10gb data....

[Anonymous]

Does anybody know when you should receive your extra 10gb of data that comes with certain contracts? i have taken out a contract for an iphone x and i was told i would receive the data after my bill on 16th/01/2018 and i have just asked live chat and now they say it will be received after my bill on 16/02/2018

i received my phone on 24/11/2017......

any help or advice will be greatly appreciated

[MI5]

Ok so that was for an existing customer upgrading so you should be seeing that as a bolt on every month from the very first month for a total of 24 months or until you upgrade again.
If it’s not showing now they are just stalling you with excuses.

[Anonymous]

i had a feeling that was the case, good old o2 hey, ill see if they actually have it set up for February and go from there.

why cant we have the community as customer service, your all more helpfull 

[Cleoriff]

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@Anonymous wrote:

why cant we have the community as customer service, your all more helpfull 

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Lol

[Anonymous]

UPDATE

o2 complaints have just been in contact with me about the extra data and the so called credit you should receive for the wait between your phone being ordered and receiving it.....  basically they told me even though i was an o2 customer and was switching to o2 refresh, because i was initially on a Sim only deal, the order made for the iphone X was classed as a new order and therefore i was not eligible for the 10gb data, and also i am not eligible for the credit for waiting 3 weeks for the phone.

They have given me 5gb extra as a goodwill gesture for the situation as i asked why have o2 live chat been allowed to tell me i can receive all this and told lies and he wouldn't comment on it but said this is what he thinks is the best solution to it.

am i happy with the outcome? no, but i know how o2 work now and feel escalating it would not make a difference so it is what it is. now i just have to wait 24 months until i can leave o2 and try find a better provider, either that or pay my way out of it which i cant do at the moment 😞

this is how i see it, o2 have that much spare money they will allow their live chat to continue telling lies and will just pay their way out of it through 'goodwill' gestures.

[jonsie]

It's a solution of sorts that is acceptable to O2 but not to their customer . I'm guessing this is the best you will get from them BUT........O2 are a big company and why risk the upset and stress to you for the sake of another 5GB and a few pounds in compensation? I just think they may be a big company but are guilty of small minded thinking in this instance and just aren't in touch with their customers or care of their customers.

[Anonymous]

This is true. well hopefully other people will see this outcome and learn from this or maybe understand how o2 operate, if they don't already see how they treat their customers. so in this case it is o2 win.....