on 27-09-2024 02:29
Hi there
My bill for October has an additional £6 for abroad charges. When renewing my phone contract in August, I purposefully did so to remove these charges whilst travelling. Please explain why this has happened.
Thank you, Cara Hammond
on 27-09-2024 03:06
This is not O2. This is a customer community.
You need to speak to the Payment Management Team on 0800 902 0217
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support