Expiry rules

[Anonymous]

Just bought a couple of PAYG SIMs and added the £10 top up to each of them. What is not clear anywhere what is required to keep this SIM alive after 6 months.

My understanding was that it had to be a chargeable event for it to continue, whereby chargeable could be a SMS (and not just a call).

Will sending a SMS within the 6 months reset the clock each time?

[Cleoriff]

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@Martin-O2 wrote:

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@gmarkj wrote:
Do we know that you have to do both, or just one?
I mean do you have to use credit every 6 months AND top up within 999 days, or could you just use credit until it runs out and then top up?
@Martin-O2 @Marjo @MercedesS can you confirm (unless someone can do it quicker) if it is one or other or both?

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I'll ask the team now @gmarkj! 

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@Martin-O2I thought you confirmed this the other day? Here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Tariff/m-p/1075447/highlight/true#M136627

[Martin-O2 · Accepted solution]

Hey guys to confirm you do have to both topup every 999 days along with a chargeable activity every 6 months. If not the number will be deactivated. 

[gmarkj]

Apologies, must have missed that one @Cleoriff!
Thanks for the (second) confirmation @Martin-O2.

[Cleoriff]

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@gmarkj wrote:
Apologies, must have missed that one @Cleoriff!
Thanks for the (second) confirmation @Martin-O2.

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I saved it in One Note @gmarkj

[Anonymous]

Thank you all for confirming, not the answer I wanted to hear as such as I have a number of O2 SIMs out there that will be expiring then, but better to know than to get a lot of complaints within the next year of the SIMs starting to fail.

Lost opportunity for O2 though as everytime I put £10 on a SIM.