Exchange in cooling off period

[Tormatron]

Hiya. I booked a return for my cooling off period but just saw on the website it says an exchange is possible. I don't have a spare handset for the time it takes to return the phone to getting a new one and need it for work. Do you know if you can exchange then send back the handset? Bought online. Thank you in advance

[Cleoriff]

@Tormatron 

With change of mind policy you have to send it back first.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy 

[MI5]

An exchange used to be possible @Tormatron 

before the advent of refresh contracts.

Bow that the device is on a seperate credit agreement, it has to be cancelled by O2 first to close down your contract before you can start over with a new upgrade.

[Tormatron]

Hiya I did see the policy but it wasn't very clear in terms of how it works for an exchange instead of a return

[Tormatron]

Oh right I see. That's not very helpful if you don't have another handset, would put people off doing it? Thank you for your answer

[MI5]

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@Tormatron wrote:
Oh right I see. That's not very helpful if you don't have another handset, would put people off doing it? Thank you for your answer

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I strongly suspect thats part of the reason......

[madasaf1sh]

@Tormatron

Its the downside to having a Credit Agreement for the handset, as these need to cancelled.

It's written into the Consumer Credit Act 1974 that you must return all goods when using the cooling off period.

[Tormatron]

Thank you I appreciate everyone's help

[Cleoriff]

@Tormatron 

You're welcome

[MI5]

You're