Hi lynemac,
Can totally relate to your situation, same scenario on 30/09, text message next morning advising me that all my monthly call allowance had gone and I had a charge of just under £174 + VAT of course, what a shock !
See my message thread earlier under "tiffy2".
O2 certainly don't make communication easy, their e-mail system is now suspended, I first tried the phone call route, no joy there, see my blog, then the live chat option, this was better, currently under investigation which advised could take up to 5 days, really not expecting any results from that either.
I have admitted from the outset that the error was with myself and/or the person I called, collection of circumstances, somehow managed not to hang up properly and ended up with a 12 hour + duration call.
From the live chat advisor I am lead to believe that the only consideration I am likely to receive is help with paying the bill, ie., stage payments on my future monthly bills.
Sincerely hope you have better luck with your case.
I believe the root cause of these situations, apart from user error, is the fact that O2 won't permit call charge capping on their system, why should they, from recent forum messages it appears to be a nice little earner for their business, don't suppose this will change until sufficient subscribers vote with their feet and move to a provider, of which there are many, who does support call charge capping.
On a positive note, the forum members have been fantastic and offered lots of support and good advice, in my case this was and still is very much appreciated.
Again good luck,
Tiffy2
