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Eu Data

Brucesea
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I am struggling to find an answer to this, when does the 25GB limit for data use in the EU reset? I work abroad and frequently use 60GB if data, I asked this of the o2 help line and they told me it was on a trip by trip basis so returning to the UK for 24 hours would reset the 25GB, so I didn’t switch, this is not what I am experiencing in reality. So which is it 25GB monthly in the EU or 25GB per trip? 

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MI5
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@Brucesea 

It's per billing cycle.

https://www.o2.co.uk/shop/international/using-phone-abroad

Tariffs with more than 25GB of monthly data

If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming in our Europe Zone. This means you can use up to 25GB of your allowance at no extra cost- we’ll text you if you’re getting close to the limit, and again if you reach it. You can still use data if you reach our Roaming Limit, but you’ll be charged £3.50/GB.

These charges will apply until the following (depending on which is earliest);

  • You use up your monthly UK data allowance**
  • You return to the UK
  • You reach your next bill cycle
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121823 Posts
  • 607 Topics
  • 18763 Solutions
Registered:

@Brucesea 

It's per billing cycle.

https://www.o2.co.uk/shop/international/using-phone-abroad

Tariffs with more than 25GB of monthly data

If your UK monthly data allowance is over 25GB, you’ll have a Roaming Limit of 25GB when roaming in our Europe Zone. This means you can use up to 25GB of your allowance at no extra cost- we’ll text you if you’re getting close to the limit, and again if you reach it. You can still use data if you reach our Roaming Limit, but you’ll be charged £3.50/GB.

These charges will apply until the following (depending on which is earliest);

  • You use up your monthly UK data allowance**
  • You return to the UK
  • You reach your next bill cycle
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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