on 04-09-2024 09:04
Hi I have lost my phone with my eSIM loaded on it. I have another phone i can use. Can the eSIM be transferred to this phone?
on 04-09-2024 09:17
No, you would need to get a new eSim and then transfer it to the new phone @Tommy1987
Did you also report the old phone/sim lost?
Quickest way to get one is visit your local o2 store - otherwise you are at the mercy of Royal Mail.
Take photo ID with you though.
If you want one in the post, all was to contact o2 are in the guide below:
Guide: How to find help & contact O2
Guide: Lost or Stolen O2 Device? - How to Report it
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here