Esim

esim4 · ‎28-09-2023

Hello,

I have upgraded my phone but there is no notification to add esim to set up my phone in my account section so a bit confused right now

MI5 · ‎28-09-2023

@esim4

Only available in MyO2 for customers on the new billing system.

Pop into your local O2 store with photo ID or call 0344 809 0202, 0800 902 0217 or 0800 032 1402
You can use Skype to call if no other phone.
Guide: A Guide to Skype
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Enlli · ‎28-09-2023

Only on the new system where it can be done in Manage Your Account > Swap your SIM

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

Esim

eSIM

New contract

Is my mobile included in my virginal media package

Change of address

02 refund