Solved: Esim

Angel23 · ‎16-12-2020

I have a Esim and have just brought the 4g Samsung smart watch, this watch has the ability to use my phones mobile data plan so I can leave my phone at home and still make calls and answer texts on my watch, but when I search for a mobile network from the watch it can't find one, does anyone know how I do this?

MI5 · ‎16-12-2020

@Angel23

Only Watch 3 and active 2 will work with eSim on o2.

Edit to add link https://www.o2.co.uk/samsung-watch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎16-12-2020

@Angel23

Only Watch 3 and active 2 will work with eSim on o2.

Edit to add link https://www.o2.co.uk/samsung-watch

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Angel23 · ‎16-12-2020

Really i was told this model could also so it , its the 42mm model sm-r815f

MI5 · ‎16-12-2020

No sorry @Angel23

That's an older unsupported model.

It will work via bluetooth but not eSim.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Alimad · ‎17-04-2021

I have the same issue. I bought my watch from Samsung. I need O2 to give me a qr code to be able to connect to my existing SIM in my phone. The Esim is already built into my watch. It's a SGW3

Cleoriff · ‎17-04-2021

@Alimad

Answered here

https://community.o2.co.uk/t5/Android/Use-my-existing-plan-on-watch-ESIm/m-p/1454665#M77575

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