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Esim

HSM51
Level 1: Joiner
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Hi, I cant activate my esim.  I've been sent 2 now and neither work. Galaxy A32. The web address to enter it manually isnt working either. My account started yesterday, so can no longer make calls.   Not happy as I wanted my first mobile provider switch to run smoothly, but all it's given me is a headache.  Might just go back to Vodafone. 

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gmarkj
Level 66: Unequalled
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See if this guide helps @HSM51 

Guide: Sim Swap: a mini guide 2017 update 

This post has some screen shots of where to find the eSim:

https://community.o2.co.uk/t5/Tech-Support/eSIM-activation/m-p/1723556#M48909

 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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