26-06-2024 13:08
Hi, I cant activate my esim. I've been sent 2 now and neither work. Galaxy A32. The web address to enter it manually isnt working either. My account started yesterday, so can no longer make calls. Not happy as I wanted my first mobile provider switch to run smoothly, but all it's given me is a headache. Might just go back to Vodafone.
26-06-2024 13:17
See if this guide helps @HSM51
Guide: Sim Swap: a mini guide 2017 update
This post has some screen shots of where to find the eSim:
https://community.o2.co.uk/t5/Tech-Support/eSIM-activation/m-p/1723556#M48909
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here