Yes, you need a new eSim pack @Klaudia91
Check if you can order that yourself in your My o2 app first - some can, others can't.
If you are unlucky, then either order it through customer services or by visiting your local store.
Customer services are on 202 from your o2 phone, or 0344 809 0202.
Alternatively message them on social media:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
