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Error message with transferring number from another provider.

holbrookstace
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Hello!

 

I'm wanting to move my number from SMARTY to O2, I have filled out the form online with the PAC code and I keep getting a text message that it was unsuccessful. I called O2 and they re-submitted the form, but once again it has failed. What can I do to resolve this?

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madasaf1sh
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@holbrookstace 

 

It could be that Smarty (Three) are rejecting the port, or have given you an incorrect PAC code, so I would go back to them and get them to double check. 


Also make sure all your details match on both accounts

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
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Registered:

@holbrookstace 

 

It could be that Smarty (Three) are rejecting the port, or have given you an incorrect PAC code, so I would go back to them and get them to double check. 


Also make sure all your details match on both accounts

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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RafaC
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Hey @holbrookstace did you manage to sort it out?

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holbrookstace
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Yes!

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RafaC
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Glad to hear it 😁

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