Erroneous bill not updated on website

[Hrb264]

Hi everyone,

O2 staff agreed to reduce an erroneous bill I had received, and I received confirmation yesterday that credit would be added to my account which would be visible from today. However it is still not visible? Is it worth giving them another call?

[Bambino · Accepted solution]

@Hrb264 Customer service will be closed at this time. Best time to call is 8-8.30 am to avoid long waiting time, but check your account in the morning before you call. The system may just not have updated yet.

[MI5]

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@Hrb264 wrote:
 Is it worth giving them another call?

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Yes definitely as they've most likely forgotten to do it !

[Cleoriff]

We usually say it takes 24hrs for 'the system to update'...so worth checking in the morning before you call...:smileywink:

[Hrb264]

It's been over 24 hours now. I will call them in the morning

[jonsie]

A goodwill gesture can be applied to your account immediately and will show up straight away. You've either been fobbed off or it's been forgotten.

[Hrb264]

I received a text message saying credit has been added to my account and will be visible tomorrow, and now it is 'tomorrow' lol and it's still not visible. Maybe I should check again in the morning

[jonsie]

I it's not on your account in the morning, call first thing.

[Hrb264]

I hope so

[gmarkj]

Just check as well that the credit does not show in recent charges instead of on the original bill...