on 07-08-2014 14:49
on 07-08-2014 14:49
I really felt I had to write something after FIVE chats with o2 on the same topic.
I explained the situation:
I will be away for a month and have no access to Wi-Fi. So I bought a 3G Mobile Mi-Fi. All I needed was a SIM 🙂 I explained I wanted to use the phone also whilst I was away.
The Operator 1 said all I need was an additional SIM, same number as my mobile. After 5 days it hadn't arrived.
Operator 2 said SIM had been despatched. I explained situation. He said the SIM despatched was a spare for the mobile. No use with Mi-FI. I would need a PAYG SIM for that. As I wanted to test this, I ordered PAYG SIM for immediate delivery. And another one for delivery in late August. (They only last 30 days).
I tested the MI-FI SIM and - surprise, surprise - no connectivity.
Operator 3 said it needed to be activated, although I had been advised by Operator 2 it was preactivated. Operator 3 also said I did not need a Wi-Fi PAYG SIM, all I needed was an additional SIM, same number as my mobile - as per Operator 1. He also said he would cancel the WI-FI SIM I used for testing. 5 days later this one hadn't arrived.
Operator 4 said no SIM had been despatched, and yes, I did need a PAYG SIM for MI-FI. He checked, and said that Operator 3 had not cancelled the WI-FI SIM. He put me through to the PAYG team and they cancelled - hopefully.
Confused? Imagine how I feel after posing a simple question. I must have been on chat for a total of more than 2 hours. I still don't know the correct answer to the question. Either O2 needs to offer more training to its operators or they need to improve their grasp of English.
Not a happy bunny.
on 07-08-2014 16:27
on 07-08-2014 16:27
on 07-08-2014 16:43
on 07-08-2014 17:07
on 07-08-2014 17:43
on 07-08-2014 17:43
on 07-08-2014 18:02
on 07-08-2014 20:39
on 07-08-2014 20:39
Of course the other thing I query....The OP said they were going away for a week....is this away in the UK....or away abroad?
A whole different ball game as I found out in June. I bought a MiFi dongle/sim in the UK for my netbook which stays abroad. I was assured it would work. It did not, frustratingly....
Sorry to throw this in the mix but I thought it worth mentioning
Veritas Numquam Perit
on 08-08-2014 00:42
on 08-08-2014 00:42
on 08-08-2014 00:44
on 08-08-2014 00:44