cancel
Showing results for 
Search instead for 
Did you mean: 

Erratic Monthly Billing

MartyMcfly74
Level 1: Joiner
  • 6 Posts
  • 3 Topics
  • 0 Solutions
Registered:

I am on a sim only deal and the monthly bill is never the same and there are no extra charges in the billing breakdown.

I'm at a loss to understand why it is different every single month.

 

My tariff is - O2 Sim Only Unlimited 12M 20GB 

This months bill is £20.10

Last month was £18, there are no extra calls or charges on this months bill.

What am i missing here? I've gone over the bills 3 times and there is not one single extra charge to explain this.

 

Can someone advise?

Thank you.

Message 1 of 2
71 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 111688 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

Hi @MartyMcfly74 

Sorry but as customers like yourself, we have no access to your account. You have checked your bills for extras so you need to contact O2 for an explanation.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

PS, the only other thing I can think of is the annual Retail Price Index (RPI). This was added in April.

Check here https://www.o2.co.uk/prices 

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 2
62 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 111688 Posts
  • 800 Topics
  • 6550 Solutions
Registered:

Hi @MartyMcfly74 

Sorry but as customers like yourself, we have no access to your account. You have checked your bills for extras so you need to contact O2 for an explanation.

Give O2 a call on 202  or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

PS, the only other thing I can think of is the annual Retail Price Index (RPI). This was added in April.

Check here https://www.o2.co.uk/prices 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
63 Views