Enforcement and Termination notice

[Anonymous]

As you might or might not be aware, I cancelled my plan under the 14 days cooling off period.

All well and good however I received a letter this morning headed 'Enforcement and Termination notice'.

It then goes on to say that in accordance with clause 17 of your phone plan Credit Agreement, we will terminate your credit agreement on 29th January 2016 and require full early repayment of the outstanding sum.

I then have 14 days to pay the £600 payment upfront or it will be passed to a debt collection agency.

Absolutely astounded and customer services can't seem to work out what's going on either.

[MI5]

Really

[Curr946]

Did you manage to get on the dog and bone? You really need to keep on at them, as once they mark your credit file the problem becomes much more serious.

[Cleoriff]

Absolutely shocking. All this after @Toby got involved to help get it sorted.

[Anonymous]

So the reason for this was the account was cancelled however the phone plan was kept active somehow? So because of this, it was as if I cancelled the account and kept the device. There was confirmation at this stage though that my credit rating wouldn't be affected.

Still a mess all the same!

[Toby]

Hi @Anonymous,

I've responded to your PM

[Toby]

Hi @Anonymous,

I've sent another PM you, so take a look when you can and get back to me! My colleagues will look into this for you.

[Anonymous]

Thanks again Toby,
Really appreciate it!

[Anonymous]

Received another letter today and was expecting the worst.

However, it's a final statement showing the £600 as a CCA Refund and that the matter is no considered closed.

Many thanks to @Toby on getting this all sorted for me

[jonsie]

That's good news indeed @Anonymous

[Cleoriff]

So pleased to hear this @Anonymous Good news indeed.