Ending refresh contract and switching networks

[Anonymous]

Waited for O2 to roll out 4g near where i work to see if my signal issues improved but it didn't, i've already started a contract with Three but wanted to check a few things about cancelling my refresh contract with O2 and getting the number ported over, is this best done in store or easy enough to do over the phone?

My bill date is the 27th, but comes out the following month on the 11th, when my bill is generated for the 27th this week, i'm guessing this is for the previous month? 

If i pay off my phone balance on the 27th and give notice to end the contract, this should start the 30 days notice period, so i should still get another bill for next month, which will then be the final bill?

If i were to pay off my phone and cancel half way though a month, will i be billed for the whole month or just for the days used?

Finally, if i'm still in my last month (during notice period) can i port my number to my new contract immediately or do i have to wait for the notice period to end?

[viridis · Accepted solution]

Pay off your handset and the next day (let the payment show on system) request your PAC under the refresh device pay off terms.
Give the pac to three and they will then port your number over, on this happening, o2 will generate your final bill and account close balance.

[jonsie]

Some more useful information Here

[Bambino]

There will be an overlap, but it won't be much. Do not cancel your Direct Debit until you stop receiving bills from O2.

[Anonymous]

So I paid £80 to pay off the device plan, and got my number transferred to 3 successfully, my o2 account stated my bill would be £27 instead of £47.

I've just received an email saying my new bill is ready to view and its £77! Which includes an early termination fee for the period april-july 2015!

[viridis]

Ring up customer services and inform them you paid off device which then puts you on 30 day rolling contract thus negates early termination fees.

[viridis]

It's shocking really how unshocked I am

[jonsie]

Another fail....

[gindygoo]

Posts: 4,209
Topics: 124
Registered: ‎14-01-2014
Re: Ending refresh contract and switching networks [ New ]
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on ‎27-03-2015 13:41
QUOTE:
It's shocking really how unshocked I am

I was hoping that you'd had more luck than what I've read! Oh dear, o2, get with it hun!

C.

[Anonymous]

Used the online chat to resolve this, they said there is an incorrect fee on my final bill and it will be removed, the chat box disappeared when I switched tabs though (I'm on a tablet) so I'll have to check its actually been removed before the payment comes out.