Ending my Pay Monthly Contract

[Anonymous]

Been hanging on the line for ages "they're busy" and want to know the best time to end my contract, my renewal date on my 24mth contract is 26th January, so when is the best date to notify them (30 days and all that) to avoid paying any more than I have to...am I right in assuming if I do it any day now, the 30 days will take me past my renewal date and I will only have to pay "pro rata" any days beyond that up to the 30 days required?

thanks

[adamtemp64]

correct in all cases 202 will be busy today after the holidays

Just keep trying 202 is free from your handset

[Anonymous]

The cancellation team have been really busy but then all customer service channels are today as its the first day following new year. A lot of people calling in at the one time.

Keep trying, possibly try to avoid lunchtime and early evening.

[Anonymous]

Should you be getting on with your work then Pablo, if O2 is so busy?!

[Anonymous]

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@Anonymous wrote:

Should you be getting on with your work then Pablo, if O2 is so busy?!

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i agree, Pablo needs to help answering the phones

[jonsie · Accepted solution]

It's the worst time of the year trying to get through to customer service (iphone launches apart!) but persevere. Best time to call is early morning or later in the evenings.

[Anonymous]

You can say that again jonsie...

...Oh wait. 😉