Solved: Ending contract

Thsjp01 · ‎28-06-2021

Hi I have moved from o2 to another supplier and working fine I have received the standard threatening letter telling me to outstanding amount for phone, I can no longer access myo2! To pay will the outstanding amount be collected by direct debit? Steve

jonsie · ‎28-06-2021

Yes as long as you don't cancel the direct debit until final payment has been taken @Thsjp01

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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jonsie · ‎28-06-2021

Yes as long as you don't cancel the direct debit until final payment has been taken @Thsjp01

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎28-06-2021

@Thsjp01

If you cancelled correctly and left the direct debit in place, it should be collected as normal.

Guide: Cancelling Your Contract

Did you port your number or use a STAC ?

Guide: How to get your PAC [June 2021 Update]

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Thsjp01 · ‎28-06-2021

Hi ported via pac code dd is still place so will let it run cheers

jonsie · ‎28-06-2021

You're welcome @Thsjp01

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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