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Ending contract

Iajames
Level 1: Joiner
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I’m in the o2 refresh stage of my contract. My contract ends in August 2018. I want to move to another company. I’m wondering if I change do I have to pay off the remaining amount of money. Or can I change at no cost.
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MI5
Level 94: Supreme
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Hi @Iajames
Just pay what you owe on the device plan and give notice on the airtime which is free to cancel once device plan is paid off.
You can then request your PAC and leave.
Guide to refresh https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
Getting your PAC https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128153 Posts
  • 614 Topics
  • 22500 Solutions
Registered:
Hi @Iajames
Just pay what you owe on the device plan and give notice on the airtime which is free to cancel once device plan is paid off.
You can then request your PAC and leave.
Guide to refresh https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
Getting your PAC https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
Former Staff
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Cheers @MI5 for the info above, and welcome to the forum @Iajamesslight_smile

 

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