Solved: Ending contract

Iajames · ‎23-05-2018

I’m in the o2 refresh stage of my contract. My contract ends in August 2018. I want to move to another company. I’m wondering if I change do I have to pay off the remaining amount of money. Or can I change at no cost.

MI5 · ‎23-05-2018

Hi @Iajames
Just pay what you owe on the device plan and give notice on the airtime which is free to cancel once device plan is paid off.
You can then request your PAC and leave.
Guide to refresh https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
Getting your PAC https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎23-05-2018

Hi @Iajames
Just pay what you owe on the device plan and give notice on the airtime which is free to cancel once device plan is paid off.
You can then request your PAC and leave.
Guide to refresh https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093
Getting your PAC https://community.o2.co.uk/t5/How-to-Guides/How-to-get-your-PAC-2017-Update/ba-p/1052278

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

EmilieT · ‎24-05-2018

Cheers @MI5 for the info above, and welcome to the forum @Iajames

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