Ending contract early

[FedUpCustomer]

I want to pay off early but cannot get through on 202,having tried for two days. Went online, spent twenty minutes chatting security etc and lost connection. O2 is hopeless.

[jonsie]

Weekend is the worst time to call. Best bet is 8-8.30 in the morning as there is less waiting time. Personally I would forget live chat.

[Cleoriff · Accepted solution]

@FedUpCustomer 

Follow the info here Guide: Cancelling Your Contract 

[jonsie]

Just to add, I called now and got through straight away after the security question.

[Cleoriff]

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@jonsie wrote:

Just to add, I called now and got through straight away after the security question.

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Back from lunch?

[jonsie]

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@Cleoriff wrote:

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@jonsie wrote:

Just to add, I called now and got through straight away after the security question.

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Back from lunch?

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No I haven't had lunch yet

[Bambino]

@FedUpCustomer  If you're ending your contract to move to another provider, you don't need to speak to customer service. Follow the guide given above by @Cleoriff  to request your PAC by text.