Ending O2 contract

[Anonymous]

Hi - my O2 contract ends on 2 nov (next Bill 4 nov) and am going to move to Giffgaff on a much cheaper tariff. After about an hour on chat I've finally got my PAC code from O2.

When should I activate my giff gaff sim and put in the PAC code. I don't want to incur any charges. I asked this on chat but the answer was not that clear.

Many thanks

[Cleoriff · Accepted solution]

Hi @Anonymous

Give the PAC code to your new network and the port should complete in a day or two. Once this happens your service with O2 will automatically terminate and a final bill will be generated. If you use your PAC before the expiration of your 30 day notice period you may find a charge on your final bill in lieu of notice for the remainder of your notice period.

Have a look at this guide

http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Incidentally your PAC code is valid for 30 days only from the date O2 gave it to you

[MI5]

Do it now. You will just pay up to the end of your contract with o2.

[Anonymous]

Thank you. I've been sent the PAC today and it expires 15/11. I don't want any charges in lieu of notice so
does that mean I now wait 30 days and use it on 15/11 even though my contract ends on 2/11?

Sorry, never done this before and finding it confusing

[Cleoriff]

Honestly you would be better off using it now. There will always be some final charges. If paying by Direct debit don't cancel it till O2 have served you with a final bill..

[MI5]

If you use it now you will just pay up to the end of your contract. If you wait you will get another monthly bill.

[jonsie]

You do need to use it now if you don't want to pay an extra month. Please do not cancel any direct debits until you get your final bill. O2 will not inform you if you have an outstanding amount due and many people have a default on their credit file for minor amounts.

[Anonymous]

they will make sure ending contract is as difficult as possible. I have beein trying for last two days with out any luck.

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@Anonymous wrote:
Hi - my O2 contract ends on 2 nov (next Bill 4 nov) and am going to move to Giffgaff on a much cheaper tariff. After about an hour on chat I've finally got my PAC code from O2.

When should I activate my giff gaff sim and put in the PAC code. I don't want to incur any charges. I asked this on chat but the answer was not that clear.

Many thanks

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[MI5]

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@Anonymous wrote:

they will make sure ending contract is as difficult as possible. I have beein trying for last two days with out any luck. 

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Help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

[jonsie]

Ending your contract could not be more simple. The hard part is actually getting through to speak to customer service or live chat. This is an ongoing problem unfortunately.  Live chat can give you a PAC, use it, contract finished.

Call customer service at 8.00am or try this link for live chat

http://www.o2.co.uk/mobile/chatnow