End of o2 contract

[Anonymous]

Hi,

I need a second opion on something as I'm getting conflicting messges from o2.

On my contract end 14th feb, I intend to move to tesco sim only. So i understand that to do this I need a pac code and use it within 30 days of recieving it (14th jan). But I understand if I do this before my contract ends o2 will charge me and my contract will be cancelled.

But at the same time I have to give a 30 days notice to o2 that I do not want my contract to continue (or i will continue being charged monthly)

So how is it physically possible for me to get a pac code after the 14th jan and not be charged for an extra months contract with o2?

Many thanks

[Anonymous · Accepted solution]

Give the 30 day termination request now, but order the PAC code one day before your O2 contract ends to avoid being charged.

[Anonymous]

Yes you will need a PAC and use within 30 days.

Because line rental is always paid a month in advance, you normally recieve a credit on your last invoice which will be pro-rata between your port date and billing date.

Ideally, try and port to Tesco a day or two before your bill date

[Anonymous]

Okay great thanks! I presume I can ask for the pac whenever within the last month without incurring a charge?

[MI5]

Use the PAC at anytime within the final month of your contract.
Use of the PAC will immediately cancel your contract and generate the final bill.
30 days notice is not required if using your PAC within the last month of your contract.

[Anonymous]

Great thanks for all your help

[MI5]

No worries mate

[Anonymous]

This is a help thread I wrote for the community which may enlighten you a bit more.

Lots of great advice by the members here thus far and it's a shame to see you want to move networks.

http://community.o2.co.uk/t5/Discussions-Feedback/Obtaining-a-PAC-Code-from-the-O2-Network/m-p/54427...

[Anonymous]

Thanks, I have no issue with o2 just handing the phone to someone else whos after a cheap sim only deal with another company

[Anonymous]

Hello,

I have been trying to contact the cancellation team for hours hanging on the phone and of course noone is picking up the phone. If I knew that it would be so difficult to terminate my O2 contract I wouldn't have signed it in the first place!

I will wait a little bit more and I will probably take some legal actions!