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End of contract

ray1966
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Why are o2 trying to charge me the same amount that I currently pay per month for my phone plus data ect when my contract ends?

My phone will be paid for, so surely I should just be paying sim only charges. 

 

They think I should pay £20.82 for 3gb, plus unlimited calls and texts when I can get the same package for £6 on uswitch! 

 

On o2's own site I can get 150gb for £20... 

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madasaf1sh
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@ray1966 

 

The only thing that changes is your refresh payments stop, and you pay the airtime you agreed to at the start unless you change it, which can be done via myo2 and the upgrade option.  o2 don't do this for you.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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jonsie
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We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

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ray1966
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I don't need anyone to access my account. 

 

I was just wondering how o2 have the front to try to charge such a large amount for a sim only deal. 

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madasaf1sh
Level 66: Unequalled
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@ray1966 

 

The only thing that changes is your refresh payments stop, and you pay the airtime you agreed to at the start unless you change it, which can be done via myo2 and the upgrade option.  o2 don't do this for you.

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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ray1966
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I think I must be speaking a foreign language. 🥴

 

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MI5
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@ray1966 wrote:

I don't need anyone to access my account. 

 

I was just wondering how o2 have the front to try to charge such a large amount for a sim only deal. 


@ray1966 

It isn't a sim only deal though.

It's an in contract tariff which are always rubbish compared to the actual sim only deals.

In order to change, you must upgrade to a sim only contract through your MyO2 

upgrade2.PNG

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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gmarkj
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As @MI5 says @ray1966 you will be paying the deal you signed up for - however long ago that was - which will now be poor value compared to new deals.

This is also dependant on who you took the deal with.

Only if you signed up with o2 directly will the amount go down once the phone plan is paid off.

If you used a 3rd party the bill amount will stay the same - even more incentive to upgrade to a new sim only deal!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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