on 04-07-2020 09:41
My 24 month contract finishes next month. I am currently in France where I have been in lockdown, but I live in the UK. I can't get an upgrade because I am away. Will I automatically go on to a lower tarif at the end of the month, till I get back and can do the upgrade? How do I find this information on this spiders web of a website?
Jerry
04-07-2020 09:51 - edited 04-07-2020 09:54
04-07-2020 09:51 - edited 04-07-2020 09:54
Hi @Jerry3
No, your contract will continue rolling on with you paying the airtime only. You need to UPGRADE to a sim only contract if keeping the phone. If you choose the upgrade to sim only, this is done automatically on the system.
https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M
Look in My O2 and check for this
Veritas Numquam Perit
on 04-07-2020 10:03
on 04-07-2020 10:03
Just to add, if you would rather call to do this, then all numbers are in this guide Guide: Coronavirus Community Help and Support
Veritas Numquam Perit
04-07-2020 10:09 - edited 04-07-2020 10:10
04-07-2020 10:09 - edited 04-07-2020 10:10
Are you on refresh with separate airtime and device payments?
Guide: How does O2 Refresh work?
on 04-07-2020 11:45
on 04-07-2020 11:54
on 04-07-2020 11:54