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End of contract

Jerry3
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My 24 month contract finishes next month. I am currently in France where I have been in lockdown, but I live in the UK. I can't get an upgrade because I am away. Will I automatically go on to a lower tarif at the end of the month, till I get back and can do the upgrade? How do I find this information on this spiders web of a website?

 

Jerry

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Cleoriff
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Hi @Jerry3 

No, your contract will continue rolling on with you paying the airtime only. You need to UPGRADE to a sim only contract if keeping the phone. If you choose the upgrade to sim only, this is done automatically on the system.

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M 

Look in My O2 and check for this

simo upgrade.PNG

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Cleoriff
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@Jerry3 

Just to add, if you would rather call to do this, then all numbers are in this guide Guide: Coronavirus Community Help and Support 

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MI5
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@Jerry3 

Are you on refresh with separate airtime and device payments? 

Guide: How does O2 Refresh work? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Contract2
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I don't want to renew my sim contract next month
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Cleoriff
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@Contract2 

A guide to cancelling here Guide: Cancelling Your Contract 

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