End of contract

[Chelseyp]

Hi, i ended my monthly contract with o2 as i was due a upgrade but it was way too expensive. I spoke to someone over live chat but i haven't heard anything since. Ive had no conformwtion email or text. What do i do now?

Chelsey Pritchard

[Cleoriff · Accepted solution]

Hi @Chelseyp 

Keep your eye on My O2. (I wouldn't rely on Live Chat tbh)

This is the process for cancelling a contract

Guide: Cancelling Your Contract 

[Chelseyp]

Thankyou. I only did live chat because i couldnt get through on the phone. I've been trying to ring everyday for the last 3 days and still can't get through.

[Cleoriff]

@Chelseyp 

If you read the guide above, there is no need to call anyone as you can cancel by text.

However in case you need to call for anything else (to check whether contract was cancelled) there are numerous numbers in this guide.

Guide: Coronavirus Community Help and Support 

0800 587 4005 is currently the best one to try.