Solved: Re: End of contract

RAK67 · ‎10-12-2021

I am coming to the end of my contract and planning on keeping my current phone for a bit longer as there is nothing really better to suit my needs at present. How do I find out if my airtime and device bill is separate or not? On previous contracts when I checked it had them split up on the bill breakdown, now it is just showing the total as one single tariff charge

MI5 · ‎10-12-2021

@RAK67

You will have had 2 direct debits if on refresh.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎10-12-2021

@RAK67

You will have had 2 direct debits if on refresh.

Guide: How does O2 Refresh work?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

RAK67 · ‎10-12-2021

Thanks for the quick reply, so I assume if my bill i'snt split in two now I'm no longer on O2 refresh so have to get transferred to a sim only contract at the end of my current deal to stop paying my current tariff rate?

MI5 · ‎10-12-2021

@RAK67

Yes, exactly that.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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