End of contract

[Jerry3]

My 24 month contract finishes next month. I am currently in France where I have been in lockdown, but I live in the UK. I can't get an upgrade because I am away. Will I automatically go on to a lower tarif at the end of the month, till I get back and can do the upgrade? How do I find this information on this spiders web of a website?

Jerry

[Cleoriff]

Hi @Jerry3 

No, your contract will continue rolling on with you paying the airtime only. You need to UPGRADE to a sim only contract if keeping the phone. If you choose the upgrade to sim only, this is done automatically on the system.

https://www.o2.co.uk/shop/sim-cards/sim-only-deals#deviceType=phone&contractLength=P12M 

Look in My O2 and check for this

[Cleoriff]

@Jerry3 

Just to add, if you would rather call to do this, then all numbers are in this guide Guide: Coronavirus Community Help and Support 

[MI5]

@Jerry3 

Are you on refresh with separate airtime and device payments? 

Guide: How does O2 Refresh work? 

[Contract2]

I don't want to renew my sim contract next month

[Cleoriff]

@Contract2 

A guide to cancelling here Guide: Cancelling Your Contract