Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎18-11-2019
Accepted Solution

End of contract

I took out a contract for my son, 2 years ago. That contract was up last month, but have still be charged the usual month fee! My son has spent the last year and a bit in Australia, so the phone has been redundant for a while. He is coming back in the Spring next year, however, I want to terminate the monthy fee paying contract and get onto a PAYG sim. Is this possible?

 

Highlighted
Posts: 89,922
Topics: 539
Solutions: 11,746
Registered: ‎04-04-2012

Re: End of contract

@JulesMG 

How to cancel here Guide: Cancelling Your Contract but if you want to switch to PAYG, call customer service and they will arrange it all for you Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Highlighted
Level 1: Joiner
Posts: 2
Registered: ‎18-11-2019

Re: End of contract

Thanks for this, however, I still want to remain with O2, so think I will need to call them and discuss.

 

Highlighted
Posts: 89,922
Topics: 539
Solutions: 11,746
Registered: ‎04-04-2012

Re: End of contract

Yes, as I mentioned, call customer service and they will deal with the transfer to PAYG.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)