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RAB
Level 1: Joiner
Posts: 1
Registered: ‎02-12-2018
Accepted Solution

End of contract

My contract finished this week therefore it is my understanding my tariff should reduce as I am no longer paying off my phone. Is this right? If so is O2 just going to keep taking the higher amount until I bring it up??
Posts: 86,144
Topics: 527
Solutions: 10,778
Registered: ‎04-04-2012

Re: End of contract

Hi @RAB

If you have a refresh contract, your device payments will stop automatically, but if on a standard contract, you'll need to switch to sim only to get a reduction in costs, but you need to instigate that yourself.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 68,024
Topics: 664
Registered: ‎14-01-2013

Re: End of contract

Hi @RAB

Yes if you are on refresh your device is paid off at contract end, though there will be one more payment to make.

You then just pay for the airtime. If you want to end that you just need to give 30 days notice.

https://community.o2.co.uk/t5/How-to-Guides/How-does-O2-Refresh-work/ba-p/1014093

*The Game Is On*


Highlighted
Level 4: Observant
Posts: 161
Registered: ‎04-08-2016

Re: End of contract

Best is to speak to the retention team to see if they can offer you something good