Solved: End of Airtime Plan

Schmacks · ‎24-04-2018

How do you find out when your Airitme Plan ends as this is seperate to your Device plan? No way to do this online. What happended to the chat service?

MI5 · ‎24-04-2018

Your MyO2 will give you the end date (when you can upgrade) http://www.o2.co.uk/myo2 and chat is available on this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎24-04-2018

Your MyO2 will give you the end date (when you can upgrade) http://www.o2.co.uk/myo2 and chat is available on this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

ellie2605 · ‎24-04-2018

Not sure about yours, but in MyO2, hover over "Allowances and Recent Charges" and select Tariff and Allowances, the top box gives information about my current airtime tariff and the associated renewal date. Might be worth a try, but I don't have a device plan so it may appear differently.

gmarkj · ‎24-04-2018

Your Airtime plan only ends when you cancel the contract, either by porting your number away or giving notice of cancellation @Schmacks.
Your device plan has an end because it is in effect a 2 year loan to pay for the phone/tablet.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎24-04-2018

@Schmacks Read my guide here about O2 Refresh

https://community.o2.co.uk/t5/Discussions-and-Feedback/A-Guide-To-O2-Refresh/td-p/877701

EmilieT · ‎25-04-2018

Thanks guys for the useful pointers above Did you get some clarification about your Airtime and Device plans in the end @Schmacks?

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davidr · ‎10-12-2018

Hi guys

on this topic, just wondering. My airtime contract is due for renewal next month. Will this tariff carry over or do they cancel it and move me to a newer contract?

The one I am on now is perfect for me and a similar one is looking like being £7 per month more.

Cheers

Cleoriff · ‎10-12-2018

The airtime carries on until you give 30 days notice. Obviously if you start a new contract the airtime on the od one will stop.

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