Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Posts: 0
Accepted Solution

End contract change supplier

Eligible for upgrade from April 4 th been told I need to give 30 days notice to change supplier but told I can only do via phone. Been trying to speak to someone to terminate my account on April 9th but kept on hold for ages and no one to speak to. Live chat is always unavailable and no email customer service address. How am I supposed to sort this out?
Posts: 0

Re: End contract change supplier

Keep tryimg cs via 202, try early morning around 8.30am is the best time, forget about live chat for any account queries. If you wish to take your number with you when you cancel make sure you ask for your pac code then give it to your new provider, once that is in place, O2 will generate a final bill & please leave your direct debit in place until all bill are paid
Posts: 116,557
Topics: 573
Solutions: 16,140
Registered: ‎04-04-2012

Re: End contract change supplier

Some further help here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)