End contract as no longer have phone

[Pwalker72]

Hi. I want to end my contract and no longer have my phone due to an accident. I don’t want to sign to another contract as already gone elsewhere. I’ve been on the app and seem to be going round in circles. Is there an email address I can formally request the cancellation as prefer it in writing rather than speaking on the phone.

[Cleoriff · Accepted solution]

@Pwalker72 

How to cancel here Guide: Cancelling Your Contract 

Or if you need to call O2 all numbers are here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[jonsie]

Help here

Guide: Cancelling Your Contract 

[MI5]

@Pwalker72 

Without the phone you'll need to to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.