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Level 1: Joiner
Rachel2106
Posts: 3
Registered: ‎10-01-2020
Accepted Solution

Emojis

on ‎10-01-2020 09:34

I want to stay with O2 but I’ve recently noticed I’m being charged to send large emojis on txt message ; is this right?
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Level 49: Rootin' Tootin' 
gmarkj
Posts: 6,877
Registered: ‎26-03-2014

Re: Emojis

on ‎10-01-2020 09:47

Yes, because emojis turn a text message into a MMS message and these are charged for.
You can either use a different messaging app (WhatsApp, Facebook messenger, etc) or stop sending emojis.
There is a guide on how to avoid this on the community at the link below:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Rachel2106
Posts: 3
Registered: ‎10-01-2020

Re: Emojis

on ‎10-01-2020 10:38

Great, thanks for your help
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