cancel
Showing results for 
Search instead for 
Did you mean: 

Emojis

Rachel2106
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:
I want to stay with O2 but I’ve recently noticed I’m being charged to send large emojis on txt message ; is this right?
Message 1 of 3
513 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12056 Posts
  • 94 Topics
  • 1124 Solutions
Registered:
Yes, because emojis turn a text message into a MMS message and these are charged for.
You can either use a different messaging app (WhatsApp, Facebook messenger, etc) or stop sending emojis.
There is a guide on how to avoid this on the community at the link below:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 2 of 3
509 Views
2 REPLIES 2

gmarkj
Level 66: Unequalled
  • 12056 Posts
  • 94 Topics
  • 1124 Solutions
Registered:
Yes, because emojis turn a text message into a MMS message and these are charged for.
You can either use a different messaging app (WhatsApp, Facebook messenger, etc) or stop sending emojis.
There is a guide on how to avoid this on the community at the link below:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
510 Views

Rachel2106
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Great, thanks for your help
Message 3 of 3
498 Views