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Level 1: Joiner
Posts: 3
Registered: ‎10-01-2020
Accepted Solution

Emojis

I want to stay with O2 but I’ve recently noticed I’m being charged to send large emojis on txt message ; is this right?
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Level 44: Clearly Talented
Posts: 4,750
Registered: ‎26-03-2014

Re: Emojis

Yes, because emojis turn a text message into a MMS message and these are charged for.
You can either use a different messaging app (WhatsApp, Facebook messenger, etc) or stop sending emojis.
There is a guide on how to avoid this on the community at the link below:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Level 1: Joiner
Posts: 3
Registered: ‎10-01-2020

Re: Emojis

Great, thanks for your help