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Emojis

Rachel2106
Level 1: Joiner
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I want to stay with O2 but I’ve recently noticed I’m being charged to send large emojis on txt message ; is this right?
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gmarkj
Level 66: Unequalled
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Yes, because emojis turn a text message into a MMS message and these are charged for.
You can either use a different messaging app (WhatsApp, Facebook messenger, etc) or stop sending emojis.
There is a guide on how to avoid this on the community at the link below:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 3
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gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:
Yes, because emojis turn a text message into a MMS message and these are charged for.
You can either use a different messaging app (WhatsApp, Facebook messenger, etc) or stop sending emojis.
There is a guide on how to avoid this on the community at the link below:
https://community.o2.co.uk/t5/How-to-Guides/Accidental-MMS-Sending-and-How-to-Avoid-it/ba-p/1014132

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Rachel2106
Level 1: Joiner
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Great, thanks for your help
Message 3 of 3
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