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Emergency calls only

Brenda
Level 1: Joiner
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Registered:

Have swapped my SIM card from Apple I Phone to a Samsung 8. It will not let me make any calls says emergency calls only. What do I need to do. Thanks

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MI5
Level 94: Supreme
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Registered:

@Brenda 

Do you mean you are using the same sim card or have you swapped to a different sim card?

If a different sim, you need to wait for the process to complete (keep rebooting the phone), but if the same sim, try it back in the iPhone and if it works, the Samsung is faulty.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Level 94: Supreme
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@Brenda 

You need to contact customer services (borrow and phone or use a landline)

You may need a new sim Guide: How to find help & contact O2 

*The Game Is On*

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EmilieT
Former Staff
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Hey @Brenda, did the suggestions above help you get your SIM and phone working since you last posted? It'd be great to know how you're getting on slight_smile

 

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