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Anonymous
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Emailing O2 customer service

The online virtual chat woman lucy took ages to connect me to a customer advisor who I never got to chat with.

 

And the online email form isn't working. After the filling in and clicking submit, there's a page error. https://www.o2.co.uk/apps/help/help

 

Anyone had any success in contacting the customer service team online?

 

 

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Anonymous
Posts: 0

Re: Emailing O2 customer service

Hey Kange,

Give this link a try and let us know if that worked: http://j.mp/O2Help

Cheers,
Leonard
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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Emailing O2 customer service

Use "Contact us" at the bottom of any page, I don't know where you got an email link though, I thought that had been removed.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Re: Emailing O2 customer service

Hi Leonard,

Do you happen to know whether a contract termination request will need to be in writing or would a simple phone call to the customer team suffice?

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Posts: 27,019
Topics: 247
Solutions: 1,614
Registered: ‎29-07-2008

Re: Emailing O2 customer service

[ Edited ]

@Anonymous wrote:

Hi Leonard,

Do you happen to know whether a contract termination request will need to be in writing or would a simple phone call to the customer team suffice?



Three experienced forum users have answered this for you, the answer from anywhere else will be the same.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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Anonymous
Posts: 0

Re: Emailing O2 customer service

Right, just need to call them then. Thanks.