Email from “amendment team”

[Chrissy29]

Hi I’ve received now numerous times an email from “ amendmentteam@o2.com” asking me to sign into a secure portal? A link provided to do so .. o2 body in the email with o2 address ect at bottom. Not sure if it’s legit wonder is anyone else getting these emails ? There is a CFR reference .. does any of this sound familiar to anyone ? And if so is it phishing ?

[Chrissy29]

@Cleoriff no I’m actually in credit 🤔

[Cleoriff]

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@Chrissy29 wrote:
@Cleoriffthank you! So this is def phishing then? It came at a time were I was trying to port my sons number that very weekend. I can’t find anything on google ref the email address or anyone on this community search maybe it’s a new phishing thing. Anyway I can’t seem forward it when I try it won’t highlight the send button for me. I assume it has something built in to prevent me from doing so? I don’t know.

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I'm not sure @Chrissy29 . I've edited my post. That phone number is O2's head office.

I think you have to call O2 Guide: Coronavirus Community Help and Support 

[Chrissy29]

@Cleoriff I’ve been getting it since end March and I’ve been trying at end March to sort my sons porting issue as o2 cut him off. I wrote email to o2 complaints, I got phone call back girl was working from home, it never really got resolved and I mentioned the emails and was told to ignore. But .. I’m still receiving them They look official I know most phishing do but I don’t want it to be something I shouldn’t ignore as the girl was working from home and no one can see what I’m talking about as I can’t find anything on it. I did try ringing the number before to no avail.

[Cleoriff]

@Chrissy29 

Have you tried to call the head office number from the email?

[Chrissy29]

@Cleoriff yes I have several times it’s same as me ringing 202 from my phone .. but I’m giving it another go today cos I need to get to bottom of this thx

[Chrissy29]

@Cleoriff I finally got through to someone I’ve had to send a photo to the o2 representatives own email address of my email. They clarified it is from o2 but she doesn’t no why, they do have an amendments team but don’t understand why they would be emailing me directly? So she’s sending it to the right department to get some more information on it and hopefully get it clarified soon. But o2 were puzzled as much as I was. I’m in credit on my account so I don’t know what else it could be. I will wait and see. Thanks to everyone who took the time to reply. I’m none the wiser at the minute but hopefully soon.

[Cleoriff]

So pleased you got through to someone @Chrissy29 

Let's hope it's eased your mind at least.

[MI5]

Time limited demands are usually associated with phishing campaigns.
It's designed to put more pressure on you to click the links.
I'd find it strange if O2 were employing those kind of tactics.

[Chrissy29]

I honestly don’t know ?? Il have to wait and see 😬

[Marjo]

Hi there @Chrissy29 , how are you getting on at the moment? I'd love to hear if you managed to get to the bottom of this since you last posted, or are you still waiting to hear back?