Email from Social Queries (UK) <SocialQueries>;

[Anonymous]

Hi,

ive been conversing with o2 via facebook messenger as I keep losing )2 signal at home and some other outdoor locations. Yesterday I received an email from the above address asking for 

Thanks for your email.

For security reasons, please can you confirm and answer the following;

(edited for security)

Once I've got these details, I'll be able to help you further.

 Is this legitamate ?

[Anonymous]

A sound stance in protecting your personnel info and one I also adopt too @Bambino

[Bambino]

I don't know why O2 chooses to use such an unsecured method to check someone's identity? In this day and age of hacking and having accounts compromised, it just seems madness to me.

[Toby]

Hi Bambino, I shall be feeding this back now. Many thanks for letting me know your thoughts.