Ecard

[Anonymous]

My Ecard is not scanning when I top up could you send me a new one , my address is [Removed] my mobile number is [Removed] ty I'm on pay as you go, £15 bundle 

[jonsie]

You need to contact customer service or possibly go instore. 

http://www.o2.co.uk/contactus

[Cleoriff · Accepted solution]

You need to ring customer services or pop into an O2 store. There are however many other ways to top up. Check this guide https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Scroll down to Payg

[Anonymous]

Thanks for removing my address and numbers I thought I was sending a message to customer service 

[Cleoriff]

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@Anonymous wrote:

Thanks for removing my address and numbers I thought I was sending a message to customer service 

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No this is a community forum. We are all customers like yourself Follow the advice above though and you should be fine...:smileywink:

[MI5]

Not seen ecards for years - do they even still do them?

[Cleoriff]

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@MI5 wrote:
Not seen ecards for years - do they even still do them?

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I think so according to this current link http://www.o2.co.uk/help/pay-as-you-go/topping-up

If not I should change the guidelines....

[jonsie]

I. Think they still come with new sim packs from O2 but I couldn't be sure of that. Best to call.