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Ecard

Anonymous
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My Ecard is not scanning when I top up could you send me a new one , my address is [Removed] my mobile number is [Removed] ty I'm on pay as you go, £15 bundle 

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Cleoriff
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You need to ring customer services or pop into an O2 store. There are however many other ways to top up. Check this guide https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Scroll down to Payg

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jonsie
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Cleoriff
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You need to ring customer services or pop into an O2 store. There are however many other ways to top up. Check this guide https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

Scroll down to Payg

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Anonymous
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Thanks for removing my address and numbers I thought I was sending a message to customer service 

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Cleoriff
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@Anonymous wrote:

Thanks for removing my address and numbers I thought I was sending a message to customer service 


No this is a community forum. We are all customers like yourself Follow the advice above though and you should be fine...:smileywink:

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MI5
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Not seen ecards for years - do they even still do them?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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@MI5 wrote:
Not seen ecards for years - do they even still do them?

I think so according to this current link http://www.o2.co.uk/help/pay-as-you-go/topping-up

If not I should change the guidelines....

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jonsie
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I. Think they still come with new sim packs from O2 but I couldn't be sure of that. Best to call. 

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