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Level 1: Joiner
Posts: 1
Registered: ‎03-10-2018
Accepted Solution

Early upgrade

Hi guys.

Took out the early upgrade offer last year with o2 paying £26.00 extra month on top of normal bill.
I have decided not to upgrade this time and I contacted o2 who said as I won’t be upgrading I won’t have to pay this anymore so they said they’d cancel it for me. I now get a bill from them saying this £26 is now due and speaking to them online they’ve told me that I still have to pay it so I’m going round in circles.
I was sold the £26.00 last September as the early upgrade fee I’d have to pay a month but as I’m no longer upgrading do I have to pay this? I won’t be benefiting from the good or services and I’m getting really frustrated.
At the time of taking the contract out money was ok but this year the money situation has changed and it’s getting more expensive.
Can anyone help?
Posts: 0
Posts: 90,572
Topics: 539
Solutions: 11,808
Registered: ‎04-04-2012

Re: Early upgrade

There is no "extra" to pay on the early upgrade offer. It's all part of the tariff charge you chose. If you now choose not to upgrade youust keep paying the same tariff price unfortunately or pay off the rest of the device plan and change to a cheaper simo tariff.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 6,286
Registered: ‎23-07-2014

Re: Early upgrade

Hi @Anonymous1, welcome to our community! Did the above information explain things or do you need any further clarification on how early upgrades work? Let us know how you're getting on. Smiley Happy

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